Answers fast. Help when you need it.
Find clear guidance on bookings, property photography, videography, floorplans,
and delivery. Search FAQs, watch quick support videos, or contact our team.
FAQs
How do I place an order?
How do I know if my order has been received?
How do I check the progress of my order?
How can I cancel my order?
When can I expect the completed media?
I've lost the email with my media, can you resend it?
How long will the appointment take?
Will the photographer stage the property?
How can I prepare my house for photos?
If the property isn't presentable, will the appointment still go ahead?
What happens if the instruction cancels?
Anything I should know about personal data in images?
How are final photos returned?
How is the final floor plan returned?
How can I make amendments to the floor plan?
When / how will I be invoiced?
How many photos will I receive?
Can I do an agent introduction in my video and what does it cost?
Where will the Matterport start?
Still need help?
Our support team can help with bookings, property photography, floorplans, videography, and delivery questions. We aim to reply within one business day.